Operational IT & Support

• User Support: Provide first-class, day-to-day technical support across hardware, software, and bespoke business systems and phone systems.
• Lifecycle Management: Manage the full employee lifecycle, including hardware procurement, provisioning (laptops/mobiles), and secure offboarding.
• Asset Management: Maintain an accurate register of all IT assets, software licences, and hardware warranties.
• Policy & Compliance: Develop and enforce internal IT policies, ensuring alignment with GDPR and data protection standards.

MSP & Vendor Management

• Liaison: Act as the primary point of escalation and contact for the external MSP.
• SLA Oversight: Monitor MSP performance against agreed Service Level Agreements (SLAs) to ensure value for money and technical excellence.
• Security Coordination: Work with the MSP to implement security patches, manage firewalls, and maintain Cyber Essentials (or equivalent) certification and acquire other certifications such as ISO:27001.

Business Systems & Digital Transformation

• Process Improvement: Review internal workflows to identify bottlenecks and implement automation across internal systems to optimise performance and efficiency
• Data Integrity: working with our data analyst to ensure data flows between systems seamless.
• Project Delivery: Lead technology-led projects, from initial scoping and stakeholder management to final implementation and staff training.

Strategy & Planning

• Roadmapping: Collaborate with the Managing Director and the wider leadership team to develop an IT strategy that supports business scalability.
• Budgeting: Manage the IT budget, identifying cost-saving opportunities through licence rationalisation or vendor negotiation.
• Innovation: Research and implement emerging technologies (such as AI-driven workflows) to maintain a competitive edge.